Shipping policy

At OSTERA, we want to ensure that your experience with us is smooth and hassle-free. Below is everything you need to know about shipping your order.

Processing Time

  • All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

  • You will receive a notification when your order has been shipped, along with tracking information.

Shipping Time

  • Standard Shipping: Typically arrives within 5–10 business days, depending on your location.

  • Express Shipping: Arrives within 3–5 business days for quicker delivery (available at checkout).

  • Please note that delivery times may vary depending on your location, weather conditions, and the carrier.

Shipping Rates

  • Standard Shipping: Free for all orders.

  • Express Shipping: Rates will be calculated at checkout based on your delivery address.

International Shipping

  • International shipping rates and delivery times will vary depending on the destination.

Order Tracking

  • Once your order is shipped, you will receive an email with tracking information. You can use the tracking number to follow your order's journey.

Customs and Import Taxes

  • For international orders, customs duties and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer.

Lost or Damaged Items

  • If your package is lost or damaged during shipping, please contact us. We will do our best to resolve the issue and get your product to you as quickly as possible.

Address Accuracy

  • Please ensure that your shipping address is accurate at the time of purchase. OSTERA is not responsible for delays or misdeliveries due to incorrect addresses.